Intended for estimators, salespeople, installers, managers, and administrators looking to improve their knowledge and skills to quote domestic work. You will learn how to measure confidently and effectively, plan, estimate and price for domestic floorcoverings using a systematic approach to save time, improve accuracy and clarity, and avoid errors and customer complaints.

• Adopting systematic processes to introduce efficiencies – enquiry to completion, preventing mistakes and disputes
• The customers’ expectations, including correct assessment to deliver the best solution
• Recognition of floor types and how they affect installation
• Understanding site conditions and creating the right solutions
• Basic subfloor moisture testing and equipment (overview)

• How to assess the area to be fitted
• The correct approach to measuring including tape and laser measures, recording measurements systematically and odd shaped areas/angles
• How to confidently draw scale plans using the correct scale and including all relevant information
• How to prepare cutting plans and layouts including pattern matching and dealing with complex areas
• Correct calculation for roll, tile and quantity-based materials
• Preparing estimates and quotations for your business and your customer
• Managing customers’ expectations - terms and conditions

• Confidence in customer service and satisfaction leading to repeat business
• The ability to reassure customers of potential works required
• How to interpret drawings, estimate and plan for a range of flooring types

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Available Course Dates Commencing:

Wednesday 31st July 2024
Location: Loughborough

Tuesday 6th August 2024
Location: Kirkcaldy